Frequently Asked Questions

Our various security measures guarantee total anonymity and security while surfing on our pages. The shop is tested daily by TrustGuard for viruses and malware. The secure sockets layer (SSL) encryption protocol offers you a highly effective protection during data transfer of sensitive information, like your email address. HyperText Transfer Protocol Secure (HTTPS) is used to get your data bugproof. Every transaction you send to us is encrypted so that your account information, Paypal data cannot be intercepted by third parties. Furthermore we have implemented more security concepts that are not given away here.

For games that work on Steam/Origin, you can simply redeem your digital code there and start downloading right away; For other games, we will provide you direct Http/Ftp download links.

There may be too many simultaneous downloads at the same time. If this occurs, you can use alternative download methods on the download page or contact our support staff.

We try hard to delivery your items as soon as possible. Howerver, there are various possibilities such as incorrect or insufficient information provided. If delays occur, we will contact you by the email address you provided.

All of our games are worldwide versions. If you purchased a game and it does not work in your region, we will fully refund your order.

Yes, your credit card company will automatically make conversions based on the current exchange rate.

All foreign exchange rates are established and managed by the payment providers and their service providers. Please refer to their terms of service.